1. Keep the live chat or Order Details page open while waiting for processing.
2. When prompted, request a new verification code and enter it within 60 seconds.
3. Avoid requesting multiple codes at the same time, as this may invalidate the most recent one.

For Direct/UID Top-Up, you only need to provide your User ID (UID) and Server region. We will never ask for your game password.

All top-ups are processed through verified official channels and authorized suppliers, so your account credentials remain secure and there is no additional risk from using our top-up service.

1. Go to your profile > click Name.
2. Link or switch your external login providers.
3. If you no longer have access to your original email, please contact our 24/7 Live Support with your recent Order IDs and payment receipts for verification.

1. Make sure all required fields are completed.
2. Use a valid email address and complete the email verification.
3. Do not submit multiple registration requests repeatedly.
4. If registration still fails, please contact our customer support and provide:
   • Your registered email address, a screenshot of the error message, and the browser and device you are using.

We currently do not have an account deactivation feature. If you delete the app, the related app data will be removed, and you will no longer receive marketing emails from us. If you would like to permanently close your account and have all your personal information deleted, please contact our customer support team for assistance.

Please make sure you've already created a BuffBuff account. You can also sign in using your Google account directly. If you already have an account but still see this message, it may be due to a temporary network issue. Please try again later.

• Most UID direct top-ups are completed within 3 to 15 minutes.
• During peak event times or major game updates, delivery may take up to 30 minutes or longer.
• Please completely close and relaunch your game client, then check your in-game mailbox or inventory.
• If your order status is still "Processing" after 24 h, please provide your Order Number (Format: HCS...) to our Live Support.

• If the order is still "Pending/Unprocessed": Immediately contact Live Support with your Order ID and the correct UID/Server to update the information.
• If the order has already been marked as "Completed": Game top-ups are processed automatically and cannot be reversed once completed. If the items have already been delivered to the wrong UID, they cannot be recovered or refunded. Please double-check your UID carefully before making a payment.

• Log into your account and navigate to My Orders / Order History.
• Look for the order starting with HCS....
• You can view the real-time fulfillment status (Pending, Processing, Completed, or Failed).

Our system will attempt a secondary delivery once stock refreshes. If the item cannot be replenished within a short window, the order will be automatically cancelled, and a full refund will be initiated immediately.

Complete the required account information on the Order Details page before your order can be processed.

Contact Customer Support so we can resend the login request.

Send Customer Support a screenshot of the gift pack you want to purchase. We'll review it and coordinate with the relevant team regarding its availability and next steps.

Please wait 5–10 minutes and refresh your Order History page; the status often updates automatically once the gateway clears.

• If the order remains unpaid, check whether the transaction is an actual charge or just a temporary bank pre-authorization hold (which will drop off automatically).
• If deducted, please send a screenshot of your bank transaction receipt (showing the Transaction ID, Time, and Amount) along with your Order ID to our 24/7 Customer Support for manual order binding.

• Verify that your card supports international online payments and 3D Secure SMS/App verification.
• Ensure your billing address matches your cardholder information.
• Try alternative payment options available at checkout (e.g., SBP, UPI, PayPal, Apple Pay, or Local E-Wallets).

1. Promotions & First-Order Discounts: Some 50% off and other promotional discounts are available only once per eligible account/device and apply to your first order only.
2. Payment Processing Fees: Some payment methods may include a standard processing or currency conversion fee at checkout.
3. App-Exclusive Discounts: If the discount is app-exclusive, make sure you place your order through the mobile app.

The Wallet feature becomes available automatically after the required account age.

Wallet top-up may be temporarily under maintenance. Existing Wallet balances can still be used for purchases.

The new user coupon is limited to one claim per eligible user/device. Please make sure you're using an eligible first-time account and that the coupon hasn't already been claimed on your device. If you believe you should have received it, please contact Customer Support for assistance.

One coupon can only be used once.

Eligible for a Refund:

• Orders that could not be delivered due to technical issues or a permanent stock shortage.

Non-Refundable:

• Digital items or in-game currency that have already been successfully delivered to the provided UID or account.
• Orders completed using an incorrect UID or server provided by the customer once the top-up has been successfully delivered.

1. Platform Approval: Once approved, our team processes your refund within 1 to 3 business days.
2. Payment Provider Processing Times:
   • Platform Wallet Balance: Instant.
   • Credit / Debit Cards (Visa/Mastercard): Typically 3 to 7 business days (depending on your bank's billing cycle).
   • E-Wallets / UPI / SBP: 1 to 3 business days.
3. You will receive a notification email once the refund transaction is completed on our end.

Yes. If you're eligible for a refund, you can choose Store Balance/Wallet, which is credited instantly and can be used immediately for future purchases with no transaction fees.

Alternatively, you can choose the Original Payment Method, and the refund will be sent back to the card or account used at checkout.

If an order placed with a first-order discount is cancelled, the discount cannot be applied again.